I use Quicken for my home finances, mostly to see where we spend money. Lately every time I log on, I get a prompt asking if I want to update Quicken. Since I am up-to-date on very little, this seems like something I could do. So I click on the link. Of course, nothing happens that I can see. But I guess it gets updated, because eventually I click back on Quicken. Only it says that I need to restart Windows to finish updating. So I restart Windows. And I restart it for the next ten times that I click on Quicken.
Eventually I get a little tired of restarting, so I decide to go to the top and contact Quicken. I log in and find that I am number two in the que, and somebody should be chatting with me in 7.42 minutes. Eventually Hector comes online and we discuss my problem. He tells me to download a Mondo patch and that should fix everything. I do as he says and then follow Mondo as it says. And then I click on Quick who says I need to restart Windows. Which I tell Hector and also tell him that if I restart Windows, it will end our cyber relationship. He gives me a parting tip and says good luck. And so I restart Windows. And I click on Quicken. Who tells me to restart Windows.
Instead of throwing my computer out the window, I decide to return to Quicken Support. This time I get somebody called Desdemona or something, who basically gives me advice such as how to turn on the machine, did I input my correct user name and/or password, and could I explain what the problem was, etc. I get pretty sick of her and try the Mondo patch again and restart Windows again and get Desi out of my life.
This time my computer goes all ape-crazy and tells me there is some huge problem and it needs to fix itself. Then it says it needs to restore back to a time when it didn't have this problem (don't we all). Not seeing any other choice, I tell it to go ahead. This time when it restarts and I click on Quicken, I find that Quicken is gone. Completely. I guess Hector and/or Desi decided to take my Quicken into protected custody.
I decided to return to Amazon where I purchased Quicken to re-download it. Which I kind of do, only it just keeps spinning. So I try various browsers to download it. But one says I need to download an Amazon downloader, but the browser thinks it's too dangerous to do so and refuses to do it. So basically I have no Quicken.
But then I remember that my laptop has Quicken on it. But I don't like keeping my books on my laptop because I have a history of laptops eating all my files and then die a quick death, thus deleting my history. Nevertheless, I manage to pull up Quicken on the laptop, and begin to download my online files (thank goodness I decided to do this awhile back). Except that apparently whatever password I used is nothing that I can remember. So Quicken Online and I sent several emails back and forth to reset and send passwords. Eventually I got my data, got on Quicken, and updated my numbers. They were as stellar as I expected...
So as of this writing, I have Quicken, just not where I want it. I'm sure there's a way to achieve this, but it shall have to wait until another day. I'm sure there's something waiting to break for tomorrow's fun ...
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Today was a great day because: Quicken problem solved, just not the way I wanted it to; laundry completed; Everley spending the night
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